Privacy Policy

1. Who We Serve

She Shines Cleaning Solutions LLC is based in Minnesota and currently provides cleaning services only to service addresses located in Minnesota.

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from children under the age of 13.

2. Information We Collect

We may collect information that you voluntarily provide to us through website forms, quote requests, phone calls, text messages, emails, invoices, payment communications, and service-related communications.

This may include:

• ✨Name
• ✨Phone number
• ✨Email address
• ✨Home address
• ✨Service address
• ✨Billing address
• ✨Cleaning preferences
• ✨Requested service type
• ✨Preferred cleaning schedule
• ✨Recurring cleaning schedule
• ✨Notes about the home
• ✨Access instructions
• ✨Gate codes
• ✨Security codes or alarm instructions, if voluntarily provided
• ✨Information about pets
• ✨Allergies or product sensitivities
• ✨Disability accommodations or special service instructions
• ✨Preferred cleaning products or product restrictions
• ✨Photos related to cleaning services (including before/after photos taken by us)
• ✨Payment and invoice-related information

3. Sensitive Home & Service Information

Because cleaning services may require access to private homes, customers may choose to provide sensitive service-related information, such as gate codes, alarm codes, lockbox instructions, pet information, allergies, medical-related cleaning accommodations, or disability accommodations.

We use this information only as needed to provide cleaning services, communicate with you, protect the safety of our team, follow your instructions, and complete the requested service.

Please do not provide sensitive information unless it is necessary for us to complete your service.

4. How We Use Your Information

We may use your information to:

• ✓Respond to quote requests
• ✓Communicate with you about cleaning services
• ✓Schedule service appointments
• ✓Send appointment confirmations and reminders
• ✓Provide cleaning services
• ✓Prepare estimates, invoices, and receipts
• ✓Process payments
• ✓Manage recurring cleaning services
• ✓Apply deposits, subscriptions, or cancellation fees
• ✓Maintain customer service records
• ✓Document service instructions and customer preferences
• ✓Communicate with crews to complete services
• ✓Send service-related updates
• ✓Send marketing emails, promotions, and coupons
• ✓Improve our website, services, and operations
• ✓Analyze website traffic and marketing performance
• ✓Protect our business, customers, and employees
• ✓Comply with legal, tax, and accounting obligations
• ✓Resolve disputes or enforce agreements

5. Quote Requests and Booking Requests

Our website is used for quote requests only. Submitting a quote request does not guarantee that service will be accepted, scheduled, or performed.

We may contact you by phone, email, or text message based on the contact information and communication preferences you provide.

6. Payments and Invoicing

We may accept payment by cash, QuickBooks Payments, or Venmo.

Invoices may be sent through QuickBooks. Payment information may be processed by third-party payment providers, such as QuickBooks Payments or Venmo. We do not control the privacy or security practices of those third-party payment providers.

We do not intentionally store full payment card numbers on our website. Payment processing is handled by the applicable third-party payment provider.

We may offer recurring billing, subscription-style recurring cleaning plans, deposits, and cancellation fees, depending on the service agreement or arrangement.

7. Email and Text Communications

We may send appointment reminders, scheduling updates, service updates, quote follow-ups, and other service-related communications by email or SMS/text message. Customers may choose to be contacted by email, text message, or both.

We may also send marketing emails, promotions, coupons, newsletters, or special offers. You may opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us directly.

We do not send marketing text messages unless we update our practices and obtain any required consent. Standard message and data rates may apply depending on your mobile carrier.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to help the website function, understand visitor activity, improve user experience, and evaluate marketing performance.

Cookies may collect information such as:

• ✨Browser type and device type
• ✨Pages visited and time spent on the website
• ✨Referral source
• ✨General location information based on IP address
• ✨Interactions with forms or website pages

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

9. Analytics and Advertising Tools

We may use third-party analytics or advertising tools, including Google Analytics, Google Ads, Meta/Facebook Ads, and Mailchimp.

These tools may collect information about how visitors use our website or interact with our marketing. These providers may use cookies, pixels, tags, or similar technologies to provide analytics, advertising measurement, audience insights, or remarketing features.

We do not control the privacy practices of these third-party providers. Their use of information is governed by their own privacy policies and settings.

10. Third-Party Service Providers

We may use trusted third-party service providers to help operate our business, website, invoicing, marketing, payment processing, analytics, communications, and customer service. These include QuickBooks, QuickBooks Payments, Venmo, Google Analytics, Google Ads, Meta/Facebook Ads, Mailchimp, website hosting providers, and communication providers.

We share information with these providers only as reasonably necessary for them to provide services to us or to support our business operations.

11. Sharing Info with Crews & Subcontractors

We may share customer information with employees, subcontractors, or cleaning crews when necessary to provide cleaning services.

This may include:

• ✓Customer name
• ✓Service address
• ✓Appointment date and time
• ✓Cleaning & access instructions
• ✓Pet information
• ✓Allergies or product restrictions
• ✓Special requests & home notes

We only share the information needed to complete the service safely and properly.

12. Before-and-After Photos

We may take before-and-after photos to document cleaning results, service quality, property condition, or completed work.

Photos may be used internally for quality control, training, documentation, dispute resolution, or service records. We will not use identifiable photos of a customer’s home, property, personal belongings, address, family members, or private spaces in public marketing materials without permission.

13. Testimonials and Reviews

We may display customer testimonials or reviews on our website, social media, advertising, or marketing materials. When possible, we may use limited identifying information, such as first name, last initial, city, or general service type.

If you want a review removed from our website or marketing materials, you may contact us at sheshinessolutions@gmail.com.

14. We Do Not Sell Customer Data

We do not sell customer personal information.

We may share information with service providers, employees, subcontractors, cleaning crews, payment processors, invoicing providers, analytics tools, or marketing platforms as described in this Privacy Policy.

15. Data Retention

We keep customer information as long as reasonably necessary to provide services, manage relationships, maintain business records, comply with tax/legal/insurance obligations, resolve disputes, enforce agreements, and improve operations.

When information is no longer needed, we may delete, archive, or securely retain it according to our business and legal needs.

16. Data Security

We take reasonable steps to protect customer information from unauthorized access, disclosure, misuse, loss, or alteration.

However, no website, email system, text message system, payment platform, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us. Customers should avoid sending highly sensitive information by unsecured email or text message unless necessary.

17. Your Privacy Choices

You may contact us to request access, corrections, or deletion of certain personal info, or to opt-out of marketing emails or update communication preferences.

Some information may need to be retained for legal, tax, accounting, payment, dispute-resolution, or business recordkeeping purposes.

18. Children’s Privacy

Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

19. Links to Third-Party Websites

Our website may link to third-party websites, platforms, payment providers, review sites, social media pages, or other services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review their privacy policies before providing information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.